{"id":5183,"date":"2026-07-30T08:13:06","date_gmt":"2026-07-30T15:13:06","guid":{"rendered":"https:\/\/voxorl.com\/warranty\/"},"modified":"2026-08-07T00:13:03","modified_gmt":"2026-08-07T07:13:03","slug":"warranty","status":"publish","type":"page","link":"https:\/\/voxorl.com\/de\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<p><!-- voxorl-company-information:start --><\/p>\n<section class=\"voxorl-company-information\" aria-labelledby=\"voxorl-company-heading\">\n<h2 id=\"voxorl-company-heading\">Company Information<\/h2>\n<p>This Warranty applies to products sold by:<\/p>\n<p><strong>Legal Company Name<\/strong><br \/>CHANG TU INTERNATIONAL TRADE COMPANY LIMITED<\/p>\n<p><strong>Chinese Company Name<\/strong><br \/>\u9577\u9014\u570b\u969b\u8cbf\u6613\u6709\u9650\u516c\u53f8<\/p>\n<p><strong>Legal Entity Type<\/strong><br \/>Private Company Limited by Shares (Hong Kong)<br \/>Members&#8217; liability is limited.<\/p>\n<p><strong>Business Registration Number (BRN \/ UBI)<\/strong><br \/>74419055<\/p>\n<p><strong>Company Registration Number (CR No.)<\/strong><br \/>3190018<\/p>\n<p><strong>Business Registration Certificate Number<\/strong><br \/>74419055-000-09-25-8<\/p>\n<p><strong>Registered Office Address<\/strong><br \/>FLAT\/RM D07, 8\/F, KAI TAK FACTORY BUILDING,<br \/>NO. 99 KING FUK STREET,<br \/>SAN PO KONG, KOWLOON,<br \/>HONG KONG<\/p>\n<p><strong>United States Customer Support<\/strong><br \/>Phone: <a href=\"tel:+16464060730\">+1 (646) 406-0730<\/a><br \/>Email: <a href=\"mailto:support@voxorl.com\">support@voxorl.com<\/a><br \/>Hours: Monday\u2013Friday, 9:00 AM\u20136:00 PM ET<\/p>\n<p><strong>Privacy Contact<\/strong><br \/><a href=\"mailto:privacy@voxorl.com\">privacy@voxorl.com<\/a><\/p>\n<p><em>The registered office address is provided for corporate identification. It is not a product return address. Before returning a product, contact <a href=\"mailto:support@voxorl.com\">support@voxorl.com<\/a> for approval and the correct return address.<\/em><\/p>\n<p><small>Last updated: 7 August 2026<\/small><\/p>\n<\/section>\n<p><!-- voxorl-company-information:end --><\/p>\n<h2>Coverage<\/h2>\n<p>Every product we sell carries a 12-month limited warranty, counted from the date of delivery. We test the products we stock, but manufacturing is never perfect \u2014 when a unit fails through no fault of yours, we fix the situation.<\/p>\n<h2>What the warranty covers<\/h2>\n<ul>\n<li>Factory defects in materials or assembly<\/li>\n<li>Components that stop working under normal use as described in the product documentation<\/li>\n<li>Products that do not function on arrival<\/li>\n<\/ul>\n<h2>What it does not cover<\/h2>\n<ul>\n<li>Physical damage: drops, cracks, bent parts, broken connectors<\/li>\n<li>Moisture or liquid damage beyond the product&#8217;s stated specification<\/li>\n<li>Normal wear: cosmetic scratches, gradual battery capacity decline, worn straps and pads<\/li>\n<\/ul>\n<h2>How to make a claim<\/h2>\n<p>Email <a href=\"mailto:support@voxorl.com\">support@voxorl.com<\/a> with:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>A description of the defect and when it appeared<\/li>\n<li>Photos or a short video showing the problem, where possible<\/li>\n<\/ul>\n<p>We answer within 24 hours, Monday\u2013Friday. If we need the unit back for inspection, we&#8217;ll email you the return address of the nearest partner warehouse once your claim is approved.<\/p>\n<h2>Warranty and returns<\/h2>\n<p>The warranty runs alongside our 30-day return policy. Within 30 days of delivery you can return a product for a refund under the conditions on our <a href=\"\/de\/refund-returns\/\">refund &amp; returns page<\/a>. After that, the warranty covers factory defects for the remainder of the 12 months.<\/p>","protected":false},"excerpt":{"rendered":"<p>Company Information This Warranty applies to products sold by: Legal Company NameCHANG TU INTERNATIONAL TRADE COMPANY LIMITED Chinese Company Name\u9577\u9014\u570b\u969b\u8cbf\u6613\u6709\u9650\u516c\u53f8 Legal Entity TypePrivate Company\u2026<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5183","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/pages\/5183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/comments?post=5183"}],"version-history":[{"count":2,"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/pages\/5183\/revisions"}],"predecessor-version":[{"id":5304,"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/pages\/5183\/revisions\/5304"}],"wp:attachment":[{"href":"https:\/\/voxorl.com\/de\/wp-json\/wp\/v2\/media?parent=5183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}