FAQ
Orders and shipping
How long does delivery take?
We ship from our partner warehouses. US delivery takes an estimated 5–7 business days with express shipping or 7–12 business days with standard shipping.
How much does shipping cost?
Shipping is free on orders over $30. For smaller orders, the exact cost is shown at checkout before you pay.
Will I have to pay import duties or customs fees?
No. Price includes US import duties — no surprises at delivery. The total you see at checkout is the total you pay.
How do I track my order?
We email your tracking number as soon as your order ships. If you have not received it within 3 business days of ordering, write to support@voxorl.com with your order number.
Can I cancel my order?
Yes, as long as it has not shipped — email us with your order number as soon as possible. Once an order has shipped, it falls under our standard 30-day return policy instead.
Returns and refunds
What is your return policy?
You have 30 days from delivery to return a product. Email support@voxorl.com with your order number to start. We’ll email you the return address of the nearest partner warehouse once your return is approved.
Who pays for return shipping?
If you changed your mind, you do — and the original shipping charge is not refunded. If the product is defective, damaged or not what you ordered, we cover the return shipping, refund the original shipping in full, and send you a prepaid return label within 48 hours where our carriers support it. We never charge a restocking fee. The full rules are on our refund & returns page.
When will I get my refund?
We issue refunds within 5–10 business days after the warehouse receives your return. The refund goes to the payment method you used at checkout.
Warranty and support
Is there a warranty?
Yes. Every product carries a 12-month limited warranty covering factory defects. It does not cover physical damage, moisture beyond the product’s specification, or normal wear.
How do I make a warranty claim?
Email support@voxorl.com with your order number and a description of the defect. Photos or a short video help us resolve claims faster.
How do I contact support?
Email support@voxorl.com. We answer within 24 hours, Monday–Friday.
Last updated: 7 August 2026