Shipping policy
Company Information
This Shipping Policy applies to orders sold by:
Legal Company Name
CHANG TU INTERNATIONAL TRADE COMPANY LIMITED
Chinese Company Name
長途國際貿易有限公司
Legal Entity Type
Private Company Limited by Shares (Hong Kong)
Members’ liability is limited.
Business Registration Number (BRN / UBI)
74419055
Company Registration Number (CR No.)
3190018
Business Registration Certificate Number
74419055-000-09-25-8
Registered Office Address
FLAT/RM D07, 8/F, KAI TAK FACTORY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, KOWLOON,
HONG KONG
United States Customer Support
Phone: +1 (646) 406-0730
Email: support@voxorl.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Privacy Contact
privacy@voxorl.com
The registered office address is provided for corporate identification. It is not a product return address. Before returning a product, contact support@voxorl.com for approval and the correct return address.
Last updated: 7 August 2026
Order processing
Orders are normally processed within 1–3 business days. Orders placed on weekends or US public holidays enter processing on the next business day. We ship from our partner warehouses.
Estimated delivery after dispatch
These times run from the moment the parcel is dispatched, not from the moment you place the order. Add the 1–3 business days of processing above to get the full door-to-door estimate.
- Express shipping: 5–7 business days after dispatch
- Standard shipping: 7–12 business days after dispatch
These are typical ranges. Carrier delays can occasionally add time, and we cannot control a package once it is in the carrier’s network — but we track every shipment and will follow up with the carrier if yours stalls.
Shipping cost
Shipping is free on orders over $30. For orders under $30, the shipping cost is calculated and shown at checkout before you pay.
Duties & taxes
Price includes US import duties — no surprises at delivery. You will not be asked to pay customs fees, brokerage charges, or import duties when your package arrives. The total shown at checkout is the total you pay.
Tracking
We email your tracking number to the address you used at checkout as soon as your order ships. If you have not received a tracking email within 3 business days of placing your order, write to support@voxorl.com with your order number.
Where we ship
We ship to addresses in the United States, including Alaska, Hawaii and Puerto Rico. We do not currently ship to PO boxes, APO/FPO addresses, or freight forwarders. If your address falls outside the area we can serve, we contact you and cancel the order with a full refund.
Carriers
Parcels are handed to an international carrier and completed by a domestic US carrier — usually USPS, UPS or FedEx. We pick the route per shipment based on destination, weight and the service level you chose at checkout, so we cannot guarantee a specific carrier in advance. The carrier and tracking number appear in your dispatch email.
Tracking
Tracking information is provided after the order has been dispatched. Tracking activation may take up to 72 hours: until the carrier scans the parcel into its network, the number can show no movement. This is normal and does not mean the parcel is lost.
If you have not received a dispatch email within 3 business days of placing your order, write to support@voxorl.com with your order number.
Delays
The times above are typical ranges, not guarantees. Customs inspection, weather, carrier backlogs and peak seasons can add time. Once a parcel is inside the carrier’s network we cannot speed it up, but we track every shipment and open an inquiry with the carrier if yours stops moving.
Lost or undelivered parcels
If tracking shows no movement for 10 consecutive business days, or the carrier marks the parcel as delivered but you have not received it, contact us within 30 days of the dispatch date. We open a formal inquiry with the carrier. Carrier investigations usually take 5–15 business days. If the parcel is confirmed lost, you choose a full refund or a replacement shipment at no cost to you.
Changing the delivery address
Write to support@voxorl.com as soon as possible. We can change the address only while the order is still in processing. Once the parcel is dispatched the address is fixed and any redirection is subject to the carrier’s own rules and fees.
You are responsible for the accuracy of the address you enter at checkout. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the new shipping cost, or refunded minus the original shipping charge.
Cancelling before dispatch
If you write to us before the order is dispatched, we cancel it outright and refund the full amount, including shipping. No return is needed. Once the parcel has been dispatched the standard return process applies — see our Refund & Returns Policy.
Proof of delivery
Carrier tracking records are the proof of delivery we use, including the delivery scan, the timestamp and, where the carrier provides it, the geolocation of the scan or a photograph of the delivered parcel. We keep this record for every order and share it on request.
Questions
Email support@voxorl.com. We answer within 24 hours, Monday–Friday.