Refund & returns

Return window

You have 30 days from the date of delivery to return a product. After 30 days we can no longer offer a refund, but factory defects remain covered by our 12-month limited warranty.

Condition of returned items

To qualify for a refund, the product must be:

In its original condition, without physical damage
Complete, with all included accessories and packaging
Free of signs of heavy use

How to start a return

The process has three steps:

Email support@voxorl.com with your order number and the reason for the return. We answer within 24 hours, Monday–Friday.
We’ll email you the return address of the nearest partner warehouse once your return is approved. Do not ship anything before you receive this address.
Ship the product to that address and, if possible, send us the tracking number of your return shipment.

Who pays for return shipping

It depends on why the product is coming back. The table below is the whole rule; the two sections after it spell out the detail.

	You changed your mind	Defective, damaged or wrong item
Return shipping	Paid by you	Paid by us
Original shipping charge	Not refunded	Refunded in full
Restocking fee	None	None
Prepaid return label	Not provided	Provided where available
You receive	Refund of the product price	Full refund or a replacement — your choice

If you changed your mind

You pay the cost of sending the product back. Use a tracked service and keep the receipt: until the parcel reaches the warehouse we cannot confirm its condition, and a return that is lost in transit cannot be refunded.

Original shipping charges are not refunded on this type of return. No restocking fee is deducted — you get the full product price back — and we do not provide a prepaid return label.

If the product is defective, damaged or not what you ordered

We cover the return shipping and refund the original shipping charge in full. Once we approve your claim we email you a prepaid return label within 48 hours, where our carriers support it in your area. Where a prepaid label is not available, send the product back and email us the postage receipt — we reimburse it.

You choose the outcome: a full refund or a replacement product. See Defective or incorrect items below for what to send us when you report it.

Restocking fee

We do not charge a restocking fee. Nothing is deducted from the product price on an accepted return. The condition rules above still apply: a product returned incomplete, without its accessories, or with signs of heavy use can be refused.

Prepaid return labels

Prepaid return labels are provided only for defective, damaged or incorrect items, and only where our carriers support them at your address. For change-of-mind returns you arrange the shipment yourself.

Refunds

We issue your refund within 5–10 business days after the warehouse receives your return. Refunds go to the payment method you used at checkout. If the refund has not appeared after that window, contact us and we will trace it.

Defective or incorrect items

If a product arrives defective or you received the wrong item, email us with your order number and photos of what you received. Faults that appear later are covered by the 12-month limited warranty — see our warranty page for details.

Cancellations

If you write to us before your order ships, we can cancel it outright and no return is needed.