Payment policy
Company Information
The legal entity below operates the Voxorl store and is the merchant for orders placed through it:
Legal Company Name
CHANG TU INTERNATIONAL TRADE COMPANY LIMITED
Chinese Company Name
長途國際貿易有限公司
Legal Entity Type
Private Company Limited by Shares (Hong Kong)
Members’ liability is limited.
Business Registration Number (BRN / UBI)
74419055
Company Registration Number (CR No.)
3190018
Business Registration Certificate Number
74419055-000-09-25-8
Registered Office Address
FLAT/RM D07, 8/F, KAI TAK FACTORY BUILDING,
NO. 99 KING FUK STREET,
SAN PO KONG, KOWLOON,
HONG KONG
United States Customer Support
Phone: +1 (646) 406-0730
Email: support@voxorl.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Privacy Contact
privacy@voxorl.com
The registered office address is provided for corporate identification and must not be used as a product return address unless we expressly confirm this in writing.
Last updated: 7 August 2026
Accepted payment methods
We accept the payment methods shown at checkout. The available options are always listed on the payment step before you confirm your order, so what you see there is current.
Payment security
All payments are processed over encrypted connections. We never ask for your card details or banking credentials by email — if you receive such a request, do not reply and forward it to support@voxorl.com.
Currency
All prices on this site are listed in US dollars (USD), and all payments are charged in USD.
When your order is processed
Your order enters processing once payment has been successfully authorized, and is normally dispatched within 1–3 business days after that. For bank transfers, processing starts as soon as the payment clears in our account, which usually takes 1 business day.
Duties & taxes
Price includes US import duties — no surprises at delivery. The total shown at checkout is the total you pay; there are no customs fees or brokerage charges when your package arrives.
When an order is confirmed
Placing an order is an offer to buy. The order is confirmed only after the payment has been successfully authorized. If authorization fails, or a payment is flagged by a security check and cannot be cleared, the order is not confirmed and nothing is dispatched.
We may run fraud and sanctions screening on any payment. In rare cases this means we ask you to confirm details before we release the order, or we decline the order and refund the payment in full.
Refunds
Refunds are returned to the original payment method used for the purchase. We cannot send a refund to a different card, account or person. Timing is set out in our Refund & Returns Policy.
Your payment details
You are responsible for the accuracy of the payment and billing details you enter. Orders that fail because of incorrect details are not confirmed, and we cannot recover a payment sent to the wrong destination by a bank transfer you initiated.
Card data
We do not store full card numbers, expiry dates or security codes on our servers. Card payments, where offered, are handled by the payment provider shown at checkout, and only the provider handles the card data.
What we do not accept
We do not accept cash, cryptocurrency, gift cards, or payments from third parties who are not the account holder placing the order. Only the payment methods displayed on the checkout page are available — if a method is not shown there, it is not accepted, whatever you may have seen elsewhere.
Payment issues
If a payment fails, or you were charged but did not receive an order confirmation email, write to support@voxorl.com with the approximate time of the payment and the email address you used at checkout. We answer within 24 hours, Monday–Friday.